Consumer Protection Journey
A structured 5-step legal path from filing a complaint to securing your compensation.
Legal Notice
Mandatory 15-30 day notice period to give the company a final chance to settle.
Case Filing
Drafting the complaint with evidence and filing in the correct Jurisdiction.
Statutory Mediation
Court-monitored attempt to resolving the dispute amicably to save Time & Cost.
Arguments
Presentation of evidence, witness statements, and final arguments before the Judge.
Final Relief
Issuance of Decree and Execution Proceedings to recover your money.
Qualified Advocacy under
The Consumer Protection Act, 2019
We provide specialized defense and prosecution services for all consumer grievances, ensuring corporate and retail integrity through the full force of the law.
Consumer Redressal
Securing compensation for defective goods and service deficiency.
Corporate Defense
Strategic defense for brands against frivolous and defamatory complaints.
SLA Compliance
Strict legal audit of Service Level Agreements to proactively prevent deficiency claims and liability.
Unfair Trade
Challenging misleading advertisements and one-sided contract terms that violate consumer rights.
Product Liability
Holding manufacturers accountable for hazardous or defective goods causing injury or loss.
Digital Fraud
Rapid legal action against phishing, transaction fraud, and e-commerce scams.
Your Core Rights
Under CPA 2019
The Consumer Protection Act, 2019 confers six fundamental rights to every citizen. We don't just explain them; we enforce them with full legal rigor against non-compliant corporations.
Notice Drafting
Precision-drafted legal notices to trigger settlement before filing court cases.
Claim Maximization
Calculating compound interest, mental harassment, and litigation costs.
RERA Execution
Enforcing recovery certificates for delayed possession and builder refunds.
Medical Audits
Qualified board review for medical negligence cases to prove deficiency.
Consumer Disputes Covered
Comprehensive legal support for a wide range of consumer grievances and corporate defense matters, ensuring your rights are protected under the CPA 2019.
Defective Goods
Legal recourse for manufacturing defects, poor quality, or hazardous products sold to consumers.
Deficiency of Services
Action against service providers for carelessness, delays, or failure to deliver promised standards.
Medical Negligence
Seeking compensation for surgical errors, misdiagnosis, and hospital negligence under consumer law.
Banking & Insurance
Resolving disputes over hidden charges, loan fraud, and unfair insurance claim rejections.
E-commerce Fraud
Protection against online scams, non-delivery, and unfair digital trade practices.
Real Estate Disputes
Addressing delayed possession, false promises by builders, and RERA violations.
Who Can File a Complaint?
Under Section 2(5) of the Consumer Protection Act, 2019, the following entities are legally empowered to seek redressal for any deficiency in services or defective goods.
A Consumer
Any individual who has bought goods or hired services for personal use (not for resale or commercial purpose).
Consumer Association
Registered voluntary consumer bodies can file a complaint on behalf of a single consumer or a group.
The Government
The Central Government or any State Government can initiate legal action for broader public interest.
Legal Heir / Guardian
Family members or legal guardians can file on behalf of a deceased consumer or a minor.
The definition of a 'Consumer' has evolved. It now includes E-commerce shoppers, Tele-shopping customers, and those utilizing Multi-level Marketing services.
Specialized Practice Domains
From digital claims to physical property defects, we cover the entire spectrum of consumer grievances with precision.
Real Estate Disputes
- RERA Compliance
- Possession Interest
Insurance Claims
- Wrongful Rejection
- Policy Disputes
Medical Negligence
- Surgical Errors
- Wrong Diagnosis
Banking & Finance
- Hidden Charges
- Loan Scams
Automobile Defects
- Manufacturing Defects
- Service Deficiency
E-Commerce Litigation
- Fake Products
- Refund Issues
Education & Coaching
- Fee Refunds
- MisAds
Travel & Hospitality
- Flight Cancellations
- Hotel Deficiencies
Applicable Laws & Provisions
Navigating the complex legal framework governing consumer rights in India. We leverage these key statutes to build airtight cases.
Consumer Protection Act, 2019
The governing law protecting consumer rights, establishing CCPA, and empowering Product Liability action.
Indian Contract Act, 1872
Invoked for breach of contract when service providers fail to honor agreed terms.
Sale of Goods Act, 1930
Ensures goods are of 'merchantable quality' and fit for purpose.
Legal Metrology Act, 2009
Governs weights, measures, and package declarations.
Reliefs & Remedies Available
The Consumer Protection Act empowers Commissions to grant specific reliefs. We fight to secure not just a refund, but comprehensive compensation for your harassment.
Refund & Replacement
Complete return of the price paid along with 18% interest, or immediate replacement with a defect-free unit.
Compensation
Monetary damages for "Mental Agony" and physical hardship suffered due to service deficiency.
Litigation Costs
Reimbursement of all legal expenses incurred by you, including lawyer fees and court filing charges.
Punitive Damages
Heavy fines imposed on large corporations for unfair trade practices to deter future misconduct.
Jurisdiction & Forum
The Consumer Protection Act, 2019 establishes a three-tier quasi-judicial mechanism for redressal of consumer disputes. The pecuniary jurisdiction determines where your complaint must be filed.
District Commission
The first court of instance for claims where the value of goods or services paid does not exceed ?50 Lakhs. Located in each district (e.g., Ayodhya/Faizabad).
State Commission
Located in the state capital (Lucknow). Handles original complaints between ?50 Lakhs and ?2 Crores, and appeals against District Commission orders.
National Commission
The apex body (NCDRC) in New Delhi. Handles original complaints exceeding ?2 Crores and appeals against State Commission orders.
Mandatory Documentation
A strong consumer case relies entirely on evidence. Before approaching us for filing, ensure you have the following documents organized chronologically.
Proof of Purchase
Original Tax Invoice or Bill.
Legal Notice
Copy of notice sent (if any) & postal receipt.
Full Checklist
- Warranty Cards & Service Records
- Correspondence (Emails, SMS, Letters)
- Payment Proof (Bank Statement/UPI)
- Photographs of Defect/Damage
- Qualified Report (for Medical/Technical cases)
Common Litigant Mistakes
Limitation Period Expired
A consumer complaint must be filed within 2 years from the date of the cause of action. Filing late without sufficient cause leads to immediate dismissal.
Wrong Jurisdiction
Filing in a court that lacks Pecuniary (value-based) or Territorial (location-based) jurisdiction will result in the case being returned.
Incomplete Evidence
Relying on oral assurances instead of documentary proof (bills, emails, job sheets). Courts decide strictly based on the records placed on file.
Strategic Corporate Defense
Safeguarding business integrity through proactive compliance, airtight contracts, and aggressive defense against frivolous litigation.
Risk Mitigation
Preventing class-action suits through airtight contract drafting and pre-emptive legal audits.
Brand Reputation
Aggressively challenging defamatory complaints and organized frivolous litigation.
SLA Audits
Reviewing Service Level Agreements and Warranty Terms to ensure strict compliance.
Crisis Management
Immediate legal intervention in high-liability cases to mitigate damages swiftly.
Frequently Asked Questions
Can I file a complaint for a 2-year-old purchase?
Yes, the limitation period for filing a consumer complaint is generally 2 years from the date on which the cause of action arose. However, delays can be condoned by the Commission if sufficient cause is shown.
What qualifies as "Medical Negligence"?
Medical negligence occurs when a healthcare provider fails to provide the standard of care that a reasonably competent professional would have provided under similar circumstances, resulting in injury or death.
Is a lawyer mandatory in Consumer Court?
While the law allows consumers to represent themselves, engaging a specialized advocate is highly recommended for complex matters involving Insurance Repudiation, Real Estate, or Corporate Liability to ensure technical arguments are legally sound.
Can I sue an E-commerce portal for a fake product?
Absolutely. Under the CPA 2019, e-commerce platforms are liable as "Product Sellers" if they fail to provide details of the manufacturer or have significant control over the transaction.
Secure Your Rights Today
Don't let corporations violate your trust. Get Qualified consumer advocacy now.
Consult Counsel